Skip to main content


Showing posts from July, 2015

Ticketing: A Narrative

In any organization, IT or not, that is larger than zero people, there needs to be a way for the organization to identify, track, and resolve work. The tricky part is how you define "work", because that actually means a bunch of things: Work means "hours spent by workers on tasks", but it also means "the product of the hours spent by workers on tasks" and "future hours to be spent" and "future products as a result of spent".  For the purposes of this rant/manifesto, we're going to define "you" not as a generalized vagary, but a very specific person. You, in this case, are "Tanya". Because this is fiction, I'm going to really go out on a limb and be wildly divergent from reality, so you, Tanya, are a young woman in tech (you can already tell this is fiction). You've spent your college years suffering through the horrible sexism and racism to finally graduate with your Computer Science degree, and you and f